Dynamics 365 Commerce Implementation for a Multi-Location Retailer
EvoTech unified fragmented retail systems around Dynamics 365 Commerce, improving inventory accuracy and customer visibility.
Challenge
The retailer operated disconnected POS, e-commerce, and ERP platforms with no reliable real-time view of inventory or cross-channel customer behavior.
Approach
EvoTech implemented Dynamics 365 Commerce as a unified platform, migrated historical data, integrated in-store terminals, and connected customer and inventory reporting into a single decision layer.
Results
- Inventory accuracy improved to 97.4 percent.
- Unified customer profiles created for 1.2 million customers.
- Online-to-offline return efficiency improved by 34 percent.
- Platform consolidation reduced the internal IT footprint needed to support commerce operations.
Solution structure
D365 Commerce implementation
Phased Rollout
Implemented phased D365 Commerce rollout across multiple retail locations.
System Integration
Integrated with existing POS systems and inventory management platforms.
Analytics & Reporting
Built custom reporting and analytics dashboards for retail operations.
Outcome metrics
Measurable business impact
Implementing Dynamics 365 Commerce for your retail business?
EvoTech can design and implement D365 Commerce with custom integrations that unify retail operations and drive business growth.